[Insert angry screams here]
A page in the diary "A Day in the Life Of..."
Written by babz 1. Feb 2008 01:20 PM
If I don't write for a while, it is because I am in jail/on the run for having taken the entire VicRoads Medical Review Board hostage. After 45 minutes on hold Thursday last week they promised they would call me back on Friday. Tuesday this week and still nothing, so I called back. After an hour on hold I was told they couldn't find my file and would call me back on Wednesday. Yesterday and I still hadn't heard so I called back. Another half hour on hold and I was told that if I hadn't heard from them today to call back. Today after another 40 minutes on hold I was told that my file is STILL lost and that they have bumped it up to a matter of urgency and if I don't hear something back by the end of next week I should call back. THE END OF NEXT WEEK?!?!
This is getting beyond a joke, I need my licence back, and I need it soon - I have no problems catching public transport, but I do have a problem with having to take 5 hours out of my day for a one hour DBT appointment, and I have an even bigger problem with not being able to do my COMPULSORY uni subject because it clashes with having to take five hours out of my day for my one hour DBT appointment which I can't change to a convenient time.
At least today the customer service lady was helpful, otherwise I would have let her have it, but I know it isn't her fault - she's just the messenger - and she really was trying to help. Doesn't take away the fact that I am incredibly pissed off!
I still can't quite figure out how a government agency can LOSE a file, not only with ALL my personal details, but also three medical reports that have very sensitive information on them (right down to what hospitals I've been in and the dates, the strength of each eye and what medications I'm taking) that I don't particularly want floating around for all and sundry to read because it's PERSONAL!!! The fact that nobody knows where this information is is really quite distressing to me. I know the reality is that it is probably just gathering dust under a pile of other files on some fat bureaucrat's desk, but I can't help but think the worst, especially given that some psycho that I don't know is calling me all the time and being really creepy. I don't need this right now, I really don't. Why can't anything ever just be easy?