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Open letter to Moderators

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Written by keller 25. Mar 2008 01:45 PM

Open letter to Moderators

I have sent this letter via email to the Mods.

I am today aware of the closure the chat room. I am a small to moderate user of the feature. Being an adult I feel I am able to make my own decisions about who I interact with in the chartroom. If I happen to come across someone who is abusive or inappropriate then I leave or check the button to the side to disable them from my view.

I get the feeling that depnet is wrangling with its duty of care issues in regards to users diaries and chats and sharing of personal detail.

Let me say this as a user, we are duly warned when we register for this programme and to access various services. We are again reminded at each point of entry i.e. chat room and diaries page that contents may not be appropriate and that we have a choice to be here. If there is a growing concern in regards to depnet and lunbecks duty of care then perhaps another check point at the time we enter chat reiterating not sharing of personal information or being warned about various content may be useful.

Most users here in my 18 month history have always played by the rules and it is a small number who have breached etiquette and often they are reported and that is it, we just need to be more vigilant in reporting or log off from the site.

It is not that hard to turn depnet off, I have done so many times.

From an initial critique of this site due to its sponsoring partner being a pharmaceutical company I can now say that I have seen the good of this site, the difference it makes to lives, and the fundamental difference it has made to my life. After 18 months I am very happy to say I have made a number of friends here, but I do not have anything other than an email address for only two of them. A great deal of trust must be shown in order to give even the most basic of personal information – it is my choice I am making it fully informed by depnet and thus ludbecks position and advice on the matter is clear to me.

I am informed and a capable adult who can choose to use or not use this site. The decision to close access to the chat room affects me deeply and you do not have this duty of care. If you did it would extend to having your site accessible by all people i.e. multi lingual, access by screen readers for the blind (which it is) access for people with different literacy levels and the like.

This is not required. You have achieved your duty of care, you place adequate warnings. Each individual is responsible for his or her own action.

Bring back the chat room and let users take their own responsibility and accountabilities.


regards

Keller

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Comments from the community:

THANK YOU for putting into words what I have found difficult to express these past few weeks.I hope that chat doesnt close as it will only give a victory tho small to the rouge users of this site.I would also like to add if Dnet wasnt achieving in helping people the rouge trouble makers wouldnt bother coming here.But at times people forget it is a internet site when giving out personal details. Keller once again THANK YOU.TC

Written by Deleted_User, 25. Mar 2008 02:27 PM

There is any number of bad behaviours on chat at present but there always has been. What there is that I can see is people complaining, mainly over not much at all. Depression causes isolation, for many their only relationships/contact are on Chat, so it's closure is devestating. Many lives have been saved too by the fact that people in trouble could make contact and get support in bad moments. Also the forming of trusting relationships does happen on chat, and it's helpful to have others happy to see you when you are in a bad way.
It makes you feel you exist at all. What would I have done at Xmas and New Year if I didn't at least have chat cause I had nothing and no-one else? Whilst I understand Management's decision I often feel you guys do not understand the average depressed person's needs
for contact at all, nor that we don't have it off Depnet in an easily accessible way. Neither have you monitored chat in any meaningful way, preferring to ban stronger personalities but leave the whingers right where they are..on chat, making trouble. Any complainers should have been told to wake up and handle the situation, or not bother with chat when whoever is perceived a pest is around, rather than just the whole chat site falling apart due to what are after all mainly erroneous complaints.

Written by Deleted_User, 25. Mar 2008 03:00 PM

Hi liz. it appears that the chat room is open but at the moment the only gateway to it is from the front page. I suppose while ever there is someone on the chat room page it will show up on the frnt page and others will be able to join in the chat.

Your nutty eccentric friend

Bassman

Written by Bassman, 25. Mar 2008 04:06 PM

hmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

ummmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

weeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeell

Its like this hun..............................

Im struggling real bad for the right words here and I just cant think of any so how bout I just spit it out and if u dont like it u can tell me to go jump????????????

How come you can write something soooooooooooooo articulately, with such feeling and with the clearest mind possible (even if it took you 3hrs its still the sanest piece of writing Ive read on here in ages)........

yet at the same time your falling apart inside??????????????

Seems to me that as much as you may like to believe that you are useless, a burden, pathetic.... or whatever adjective u use to describe yourself, there's still that corporate hotshot lurking inside you and I think if you tapped into that side of your personality more and used all the strength, power, and frankly hard arsed big-wigginess (is that even a word??? Is now hehehe), if you used all that to deal with the issues you are struggling so agonisingly with, then perhaps you may be able to reach a level where you are comfortable with, and WITHIN yourself...............

just thought Id share that with you
mmmwa
xxx

Written by Gyps, 25. Mar 2008 06:03 PM

Thanks Keller

We are grateful for users such as you who are responsible adults and who understand the limits and dangers of using the Internet and are able to exit the site when needed. Unfortunately, over the years it has become apparent that many of our users do not have the insight one would hope they would have about the Internet and many of them are too unwell to behave and even respond appropriately to others, especially during periods of conflict between other users. We receive barrages of emails from users asking us to intervene, users who feel vulnerable and abused by others. We have to respond to that. We do tell these users to leave the chat and even encourage them to leave the site for a while if it has become too intense however, this seldom happens.

At this stage we need to reassess the site and how it functions. In the meantime it would be great to see the users take more responsibility for their use of the site.

Regards
the Mods

Written by Moderator, 26. Mar 2008 09:05 AM

MY REPLY TO MODS VIA EMAIL

Thanks I appreciate your response and appreciate the complexity of the issue for you as administrators and moderators of this site.

I am sure many other sites have faced similar issues and perhaps some investigation can be done to alleviate issues. I will persue the matter with some IT contacts I have and if any idea is forthcoming will forward to you.


I understand your comments about users in distress etc and as I mentioned I think this is part and parcel of a site such as this for all users. You are not there to make the world tender and sweet for anyone, yes some people may not “have the insight one would hope they would have about the Internet” . I do not think this is Depnets issue this is a broader internet interface issue for all organisations.



Again I ask you to consider your position as moderators and administrators of this site, you do not, nor should be, perceived as having any responsibility for users, they are all here at their own resolve.



I appreciate your comments and compliments in regards to my use of Depnet but they are in fact not part of the reason for me writing.



I wish you well on your endeavors with the site. I look forward to the site continuing with diary features and chat intact.


warm regards,

Keller

Written by keller, 26. Mar 2008 09:21 AM

Keller/Moderators

Most people use the chat room responsibly and I don't know what happened on 24/3 for it to be closed but I am sure the moderators had valid reasons. People if there are problems, either leave the room or report that person so the moderators are aware of the troublemakers.

Thanks Keller for writing to entries about the chat room.

Go Keller!!!

Mrs Studying1

Written by studying1, 31. Mar 2008 05:41 PM